You already know that from now on in this article we try to keep you up to date with everything when it comes to shopping at your favorite fashion stores. And who says purchases says returns, we are clear that getting it right the first time is not always easy, especially when it comes to whims at first sight. The topic that concerns us is the complete guide to returns and changes to Pull and Bear, we tell you everything and everything and we also answer the questions that we know will cross your mind sooner or later. Let us begin!
Returns and exchanges in physical Pull and Bear stores
- If you have bought something in the well-known fashion and accessories store Pull and Bear and it turns out that you no longer want it (the reasons are only yours), what you have to do to prevent the item in question from ending up forgotten in a corner of your closet it is, simply, change it for another one or request that they reimburse you the amount of the money that you paid. Easy, right? Let’s see, then, how to return or exchange an item in this clothing brand to make it much easier for you. First of all, how should you make the return in a physical store?
- The only thing you have to do if you have bought something in one of the Pull and Bear stores and want to make an exchange or a refund, is to bring the garment together with the purchase receipt in electronic or paper format. To any store, it does not have to be the same one in which you made the purchase, just that it is within the same country. If it is a return, the store manager or the same clerk will immediately proceed to refund your money using the same payment method.
Pull and Bear online shopping, what to do for a return?
- You have done your shopping online at Pull and Bear as you always do, only this time it seems that you are not completely convinced. Relax, what comes now is very simple. Enter your account and go to the ‘returns’ section, indicate the item(s) you want to return and start the process as indicated. If you choose the ‘Postal return’ method (it’s free), you will have to pack the items and paste the return label that the Pull and Bear team will send you by email on the outside of the box, now you just have to take it to the point of collection that you have chosen and deliver it, choose the one closest to your home or your place of work so that you do not waste time.
- In the event that the online purchase has been made with a gift card, the refund will be made by adding the amount to the available balance on said card. If it turns out that you no longer have the card, the refund will be made through a Pull and Bear Credit Card.
- The term for any return, both in a physical store and online, is 30 calendar days from the date of purchase. As you can see, it is the same term that many other fashion and accessories stores set.
Pull and Bear Returns FAQ
What items cannot be exchanged or returned to Pull and Bear?
As with other brands, Pull and Bear does not accept changes or returns of specific garments, as is the case with underwear; Neither does it accept changes or returns of those products for personal use such as makeup or perfumes once they have been used or the original seal has been broken.
What if they gave me a gift card and I want to return it?
Whether it’s a physical or virtual gift card, you can return it at any store as long as it hasn’t been used. In both cases, the term for this is 30 calendar days from the date of purchase. If you are going to make the return through the web, you do not need to send the gift card, they will proceed to cancel it automatically and you can throw it away since it will no longer have a balance.
How and when will I receive my money back?
- You will receive the amount of your refund in the same method you used to make your purchase. As for when you will receive it, once they verify that the items are in perfect condition, that they have the labels and that, of course, it has not been used and that it is within the deadline, you will receive a confirmation e-mail in which you They will indicate the amount and the term, normally 14 days, you know that it can vary a little depending on how each bank operates.
- In the event that you return the entire order, Pull and Bear will also refund the shipping costs equivalent to a standard order as long as you have paid them. The company does charge shipping costs but there are times when they offer promotions or free shipping for orders over a certain amount.
What if the garment has a defect? What if the refund amount is incorrect?
In situations like this that there is a defect in the garment or that the amount of the return is not correct, what you should do is contact the Customer Service Department, there they will take care of solving everything as before possible. To contact, you just have to call the phone number that you will find on its official page or use the chat available on the web.
Gift ticket, can I change a garment or accessory that has been given to me?
Yes, of course, you can exchange something for which you have the gift voucher for the same item only in a different size or color at any Pull and Bear store in the country where the purchase was made. You can also make an exchange for another product that is to your liking. Just show the item and the gift voucher so they can see the amount and the date the purchase was made.
Exchanges at Pull and Bear, what do I have to do to exchange one item for another?
If you want to change the items you have purchased, Pull and Bear offers you 2 options:
- Go to one of its physical stores and proceed to exchange for the same garment but in a different color or size or do it for something else, in the latter case, the company will refund the amount so that you can make a new purchase in the store.
- Make the change from your home. To do this, request a return and make an online purchase again. If you opt for home delivery on your new purchase, you will have to pay the corresponding shipping costs.
The term to make changes is the same as for returns, that is, 30 days from the date of delivery or purchase. It is a fairly long term but do not get confused, they do not usually admit anything after this time.
