The Calzedonia fashion store always brings us the best news to dress our legs and feet. Not to mention sportswear, incredible bathing suits, clothes for them or for our children… It has it all, including a simple and convenient Return Policy for all customers. What simple guidelines should you follow for a return or exchange? Don’t miss the Calzedonia returns manual that this article has prepared for you. All your doubts will be resolved!
How to exchange a Calzedonia item in a physical store?
- If you buy in a physical store and want to make an exchange or return, all you have to do is go to the same store or any other, as long as it is within the same country, show the item, the purchase receipt and wait for Let the person in charge make the necessary checks and refund your money, always using the same payment method that you used at the time of purchase. Simple, right?
- What if you have purchased on Calzedonia.com and now it turns out that you want to make a change or a refund of all or part of the order? Well, in this case you can also go to a physical store but, first, you must enter the Calzedonia website, go to your profile, access the status of your order or return and request the return in store.
- Once you have the previous step ready, prepare your package and deliver it to the selected physical store. In this case you will also receive a refund of your money in the same payment method chosen in your online purchase.
- Once you have completed and submitted the ‘online’ return form, you will no longer be able to modify it. That is, if you have selected a Calzedonia store close to your workplace and then suddenly change your mind and prefer to go to another store that is close to your home, then you will no longer be able to do so. What you can do is, if necessary, exchange a product that you had not selected in the ‘online’ return mode. You will only have to communicate it to the saleswoman so that she can take note of it.
How long do I have to make a return to Calzedonia?
- Many stores already offer a period of 30 calendar days to make changes or returns, regardless of the purchase, in store, online or through the app. However, Calzedonia has other conditions. As a general rule, you have 14 calendar days to exchange that bikini that you no longer like, however, if you have bought online and you are going to activate the return process ‘online’ in a physical store, you have a period of only 10 days to go to the store from the moment you complete the return request ‘online’.
- Be careful with this so that you do not get confused, think that you really have more days and the person in charge gives you problems when you take the garment to the establishment to return it or to exchange it for something else that you are going to use.
When will I receive the refund of my return if I have made it in the Calzedonia store?
- You can also change your mind at Calzedonia, so if once you’ve tried on those leggings at home, you realize that they don’t fit you quite right or they don’t match the sneakers you had in mind, you can go to a physical store and change it. How long will it take to refund my money? Well, in the event that you have paid in cash, nothing at all.
- If, on the other hand, at the time of purchase you used a bank card, the money back will be paid to you using that same card, so it can take about 10 days or so to see it in your account, it also depends on how your business operates. bank, you already know. In the case of prepaid cards and Paypal it can take up to 14 business days.
Steps to return a garment to Calzedonia through the courier
- You can go to a physical store of the brand following the steps we have just seen and you can also request home collection. Perfect if you’re short on time and can’t get to a store.
- To begin, access the status of your order/return within your account.
- Once there, write down your order number as well as the billing information requested.
- Select ‘return item’ and then the ‘pick up by courier’ option.
- The next day you can download your return label by accessing ‘Order status’ again. Print the label and paste it in a visible place on the package, remember that you can pack the items you are going to return in the same box you received them in or use a similar one.
- Make an appointment with the courier service indicated on the web, indicate the day and time that best suits you and pay attention to the reply that the courier will give you.
- The package will arrive at Calzedonia’s warehouses, where they will make the appropriate checks to check that the garments you are sending back have not been worn, are in perfect condition and have labels and accessories.
- The last step is to check in your account that the refund has arrived, you will receive it in the same payment method chosen at the time of your online purchase.
If I have bought online at Calzedonia, can I make a change?
- No, You cannot. What you must do is return as we have indicated and then make a new purchase if you wish.
- If you have bought on the web or in the Calzedonia app and you have requested the return ‘online’ in the store we were talking about before, it is very possible that you will have to return the garment on one side and then make a new purchase. Changes as such are only allowed for purchases in physical stores. As we read in the brand’s Return Policy, in certain periods of the year, returns of garments purchased online at a physical point of sale are not accepted. In these situations, what you can do is opt for the return with courier.
Calzedonia eGift Card, can I return it if I haven’t used it?
- Yes, of course, the company gives the option to all its customers to return an electronic gift card if it has not been used. To do this, you must access the section that we mentioned before on the ‘order status or return’ section on the website and request the return of the card in question.
- In the event that you have used the gift card as a payment method to receive a refund of a return, the best thing you can do is send an email to Calzedonia with your IBAN as well as your account details so that they can proceed correctly to fertilizer
- As you can see, the Calzedonia firm makes it easy when it comes to making changes or returns. We hope our guide has been useful to you!
