The fashion and accessories brand Bimba y Lola has thousands of followers around the world, not only because of the trendy clothes and striking accessories they offer, but also because many see it as a lifestyle. What seems to be not so clear is what steps you must follow to change, for example, a silver sweater, which turns out, you no longer like how it looks on you or the color does not combine with the pants you had in mind. Nothing happens at all! Read the complete guide to exchanges and returns at Bimba y Lola and clear up any doubts.
Returns of garments purchased at Bimba y Lola can be made by…
In any of the brand’s physical stores and for free except for El Corte Inglés, Printemps and Outlet stores. You can go to make your return like this whether you have purchased in a physical store, on the web or in the app. Show the purchase receipt, indicate the reason for the return and wait for the person in charge to refund your money.
The other option that the company makes available to customers to make a change or return is to send the package back by mail or courier. Check on the web the address to which you should send your package back. In this case, you do have to pay the associated return shipping costs.
It goes without saying that for them to accept the return, the items must be in perfect condition, not have been used and keep labels and accessories and they had them.
What happens if I can’t find the return label?
The firm will attach the return delivery note at the time of purchase that you must fill out and deliver in the event that you must exchange something. However, if it has not arrived or you have lost it, which sometimes happens to all of us, you can download a new one on the web in the ‘My Account’, ‘Orders’ section. Problem solved!
What is the period available to make a return at Bimba y Lola?
Well, as we see in the company’s Return Policy, the period available to customers, you in this case, to make an exchange or return of items is 30 calendar days from the date of purchase or receipt. of the order if you have purchased through the web or the app.
The products must be returned to Bimba y Lola in a single delivery
Bimba y Lola stipulates that in the event that several items from the same order are to be returned, they must be in the same package. Keep this in mind because otherwise the company could put you down when accepting your return.
Through which payment method will I be reimbursed?
Bimba y Lola will proceed to refund your money, once they have made the appropriate checks, using the same payment method that you used at the time of purchase.
Returns of defective products in Bimba y Lola
In the event that you see that there is a factory defect or defect in your order. You must contact customer service (by filling out the form that you will find on the web) so that they can tell you how to proceed.
When it comes to this type of situation, Bimba y Lola will pay you the amount of the defective products and will also take care of the return expenses. You will not have to pay anything at all. You can also request that the item be sent to you again but this time in perfect condition.
Have you seen how quickly we have finished with the complete guide to changes and returns to Bimba y Lola? We hope it has been helpful to you!
