Do you also like to shop at Decathlon? It is no wonder, the well-known sports brand has everything and much more to practice your favorite sport, not to mention the thousand and one solutions that they offer us for the little ones: tracksuits to go to school, tights to do gymnastics, slippers for a walk in the country on Sundays…
However, as often happens, we don’t always get it right the first time, right? No problem! In this article, we tell you everything about returns in Decathlon, especially to know how to return or exchange sports products in such a way that you are aware of everything, aim!
Returns (free) in Decathlon stores, this is what you need to know
- You can buy the products in their physical stores or you can do it through their official website, you already know that, right? However, the steps to take to make an exchange or a return are different depending on each purchase. We are going to see all the cases and all the available options so that you can carry out the one that interests you the most. On the other hand, look at the section that you will find below in which the Decathlon products that are not subject to exchange or return are detailed. Clarified that, we start with physical stores!
- Whether you have bought something on the web or in one of the brand’s physical stores, if you want to return it in a store, go ahead, it is a very convenient option since you will be able to see other products if what you want to do is change or well you can receive the refund of your money at the moment.
- Remember that you must bring your purchase receipt or invoice, either on paper or on your Smartphone, and that the item you are going to exchange must not be used, moreover, you must present it in the same conditions, including packaging and label, in the that you took it Once the appropriate checks have been made by the person in charge or dependent, he will proceed with the return. Simple and fast, right?
Returns of online orders to Decathlon
You can return your order online in a physical store or you can request home collection and for this you have to…
Sign in to your Decathlon account
Click on ‘My account’ and, through the link ‘My online orders’, click on ‘Create a return’. There you will have to select the item you want to return. The customer service team will proceed to manage your request within 24/48 hours.
Prepare your package
What you have to do now is prepare the package that you are going to send back to the Decathlon warehouses. To do this, put the item(s) in the original packaging or, failing that, in a similar one. Download the return delivery note.
The next step is to wait to receive the message from the transport company in which the date and time for the collection will be indicated. They will take into account the preferred time that you have set, but there may be variations depending on the other packages they have to pick up.
Deliver the package to the courier
Once the day of the appointment arrives, you will have to deliver the package you had prepared to the courier. If an unforeseen event arises and you have to postpone delivery, let us know on the website in the returns section or, if you have received the message, contact the courier company directly to make another appointment.
The refund
Once they receive your package at the Decathlon warehouses, they will make the appropriate checks, then they will proceed to order your refund. The means of payment that they will use for this is the one that you have selected in your Decathlon account.
Remember that you can only make returns in this way of what you have bought in the online store. To make a return of an online purchase in which you have used the ‘Collection in store in 1 hour’ service, you will have to go to a physical store.
What is the deadline for changes and returns?
As we see in Decathlon’s exchange and return policy, the term to exchange a Decathlon brand item, it does not matter if you bought it on the web or in the store, is 60 days. Now, for the rest of the products that are sold in Decathlon but that are not of its brand, the term will be 30 days. Be careful, it is not going to be that you make a mistake in the term and lose the opportunity to make your return.
How long will it take for the refund to become effective?
As we have said before, the refund will be made, whenever possible or you have not indicated otherwise, using the same payment method that you used at the time of purchase, therefore, the estimated time in which it becomes effective may vary:
- Debit card refund. Estimated time of 3 business days after confirmation.
- Credit card refund. From 10 to 30 calendar days.
- Refund through Paypal. 24 business hours after confirmation.
- Reimbursement of OXXO or SPEI payments. You will receive your money the Friday following confirmation of the refund.
Remember that these terms may vary depending on how your bank operates, therefore, you may see the money in your account a little after the terms we have just seen, however, if you need to know how the process is going, you can contact the customer service department.
Decathlon articles that do NOT allow changes or returns
Take good note that it will serve you for this occasion and as well as for future ones that you want to make a return:
- Products designed under customer specifications, that is, items that have been personalized as indicated by the consumer, in this case, you.
- Items that may expire quickly.
- Sealed goods that cannot be exchanged or returned for reasons of safety and hygiene and that have been unsealed after delivery. This section includes swimwear.
What if the order has not yet arrived but I want to cancel it?
Don’t worry, it’s something that has happened to all of us, buying something and changing your mind so quickly that you haven’t even given it time to get home. What can or should you do in this case? Well, to cancel your order, what you have to do is contact the Decathlon customer service department, you will easily find the email on their website.
If you prefer, you can wait for it to arrive at your home and go personally to a physical store and make the return. If you see in the tracking of your order that there are a few days left for you to receive it, it may be the fastest option, also, in this way, you have the opportunity to take a look at the store in case you see anything else that is from your interest.
