On the web or in the eBay app you can buy as many things as there are sellers, that is perhaps the main reason why doubts arise for all of us when making a return to sellers, if I have bought it from How would a seller through the platform have to change it if necessary? Would he or I have to pay the expenses? And how long do I have to carry out this procedure? Don’t worry, it’s all much simpler than it seems at first glance. Pay attention to the practical guide to returns to eBay that we have prepared in this article, it will clear up your doubts!
Purchases made on the web or in the eBay app, steps to make a return
As you already know, on Ebay you buy not directly from them but from different sellers, so when you have to make a return, you have to organize it with the seller in question and not with the company, Ebay is there to answer questions but not to directly manage a return.
To start the return process, you must …
- Enter your purchase history in ‘My eBay’ and select the item(s) you wish to return.
- Then click ‘Return this item’.
- Prepare your package and send it back to the seller within 10 business days from when the seller has accepted the return. He himself will send you the return label in the event that it corresponds to do so (we detail this below), if not, you can create one through the return label center that eBay makes available to users.
- Once the package arrives at the seller, the transport company must be agreed between the two of you, it will make the checks it deems necessary and proceed to refund your money within 2 business days from the receipt of the item.
- Therefore, you have a period of 10 days to return an item that you have bought on eBay and the seller 2 days to refund your money.
- For any other clarification on this point, be sure to consult the return policy that each seller has and that you can see in their ad as many times as you need.
What if the eBay item that came to my house has a defect?
- In the event that the item is defective or does not correspond to what was stated in the description at the time of purchase, what you should do is, in addition to contacting the seller so that they have proof of what happened, is to use of the legal and obligatory guarantee with which the product comes. If you prefer, you can also tell the seller that you want your money back or instead send you another item that is in good condition.
- If after 3 days the seller has not responded or you have not been able to reach an agreement, you can contact eBay to offer a solution to both.
If I need to return more than one item in my order, will I be able to do so?
Yes, of course, you can return one item, several or the entire order. These options available to customers
are detailed on the eBay page:
- Possibility of returning batches and sets of items. Mandatory in the case of packs, for example, if you have bought a case with several pencils, you will not be able to return only one of them.
- You have the option to return the amount you have purchased. If, for example, you selected the quantity of five sweaters, you can return just one of them, several or all of them as a whole because it turns out that they don’t fit you well in size or the color was not what you expected.
- In the event that there are several ads from the same seller: you can return each of the items that you have purchased together or separately.
- Remember to add the tracking to your return to be aware of everything, basic also in case you have to make a claim because the seller has not met the deadlines or says that you have not received your package back, it is not that it happens very often but it can happen, the more tied you have everything, the more headaches you will save.
As for the return shipping costs, who has to pay them? the seller or me?
The answer depends on the case:
When does the seller pay for returns?
- The seller will have to take charge of the return costs in the event that the item has a manufacturing defect or does not correspond to the characteristics that were detailed in the description. He will also have to take care of these expenses if his ad states ‘free returns’.
- Since it is up to him to pay, he will have to decide how he prefers that you send the item back to him, that is, through which courier or transport company the process will be carried out. In most cases sellers choose to provide customers with a return shipping label. Once said label arrives, you will only have to print it and paste it in a visible place on the box.
- Another option is that they offer to return the item to their store directly or reimburse you for the return costs. Up to you!
When do you pay the shipping costs?
- If the ad does not say anything and you are going to exchange that pair of shoes because they do not fit you well or you do not like them anymore, then you will be the one who has to pay the expenses associated with the return. In this case, decide yourself through which means you are going to send the package back to the seller.
- You can pay for a return label with eBay (they will charge the corresponding amount to your PayPal account), easy and fast if it is a national return. You can also return the item using the courier of your choice or the one closest to your home or workplace. In the latter case, the company recommends using the tracking service to see where the package is and when it arrives at all times. at the seller’s hands; Plus, eBay will be able to see the process so it can intervene in the event that something doesn’t go as planned.
- Finally, you must take into account that in the event that the expected shipping costs are greater than the amount corresponding to the refund or the value of an item that is going to replace the previous one, the option of using the eBay return label It won’t be available.
- Well, with this it would be all! Did it help you? Surely from now on when you have to make a return of something that you have bought on the web or in the eBay app, things will be much clearer for you.
