The Marypaz accessories store offers us items at an irresistible price. Who hasn’t bought a pair of shoes and a matching bag? Of course, no matter how beautiful all their collections seem to us, not to mention the things that can be found in the sales, we are not going to get rid of following some tips to return or change accessories, it happens to all of us!
No matter how expert we are in fashion and shopping, we don’t always get it right the first time or the second time. What to do then? How to prevent that pair of shoes from ending up forgotten at the bottom of our closet? Very easy, following the return guide in Marypaz has prepared for you to know first-hand the both in a physical store and online, do you think? Here we go!
Changes or returns in a physical Marypaz store
- You buy a colorful bag and sandals with straps on the step, you love it in the store but, when you try it on again at home, you realize that they don’t convince you, they don’t match the dress you had in mind, the bag It’s a bit small… The reason doesn’t matter, what matters is the solution. What should you do in this case?
- The first thing is to go to the same store or to any other in the, show your purchase receipt (an electronic receipt or delivery notes is also useful) and indicate if you want to make an exchange for another item or have your money returned. Money using the same payment method. Of course, the items must be in good condition and not used.
- If you want, you can request that the money be returned to you on a card, this option is very practical if it is a gift or if you are going to make a new purchase in a few days. It is not that the card in question loses its validity (it does not have an expiration date), but do not forget that you have to use it, in case it falls into oblivion. Return cards in addition; they can be redeemed at any of the Marypaz stores. Of course, they cannot be used on the web.
Purchases on the official Marypaz website, how to make a return?
Making a return in a physical Marypaz store is very simple; doubts usually arise when making a return made on its official website. To begin with, you should know that you can choose to return your items in a physical store, even if you bought them online. You will not have to wait for deadlines, because the money will be returned to you at the moment. On the other hand, you will have the opportunity to buy something else if you wish. In the event that you want to opt for messaging, you will have to…
Prepare the free home collection
- You can easily request a total or partial return of your items with home collection for free, yes, you will have to assume the costs of additional return shipping if the purchase was made during sales or promotions, be very careful with this, sometimes we do not realize it and then surprises come.
- As we were saying, to request collection at your home, you must enter the ‘request return’ section within the profile that you have created on the Marypaz website. In this section you can select the items that you are going to return and set the day and time you would like the carrier to come to your house to pick up the package. Keep an eye on your mobile; they may call you to check the appointment.
- If you prefer to use another courier, go ahead, but in this case you will have to pay the shipping costs.
How to prepare the package that you are going to return
Once you have selected the courier return for it…
- Put the shoes or the bag, for example, inside the original packaging. If you have thrown it away, look for a similar one, an ordinary cardboard box will work for you.
- Deliver the package to the courier; he will be in charge of identifying it and delivering it to the warehouses.
- Once they make the appropriate checks that the items are in good condition, they will proceed to refund the money. Make sure that, after a few days, you have received it in your account or your card correctly. It will refund the amount of the but not the shipping costs of the initial purchase.
Frequently asked questions about returns in Marypaz
Term to make a return to Marypaz
As usually happens in most fashion and accessories stores, the term to make an exchange or return to Marypaz, either in a physical store or through the courier service, is 30 calendar days from the day after the order is received. You have time to spare but be careful not to miss the deadline; you would not be the first to experience this.
What if my order is defective?
If you have had the bad luck that one or more of your items have arrived defective or tare, what you will have to do is exchanges we have just seen and also indicate on the web or in the physical store what the defect in question so that they can be aware of it. In this case, they will also refund the shipping costs that you paid at the time.
What is the right of withdrawal?
- Well, simply, saying that you no longer want what you have bought without any reason or justification. To do this, you have 14 calendar days from the day after the order is delivered.
- You must put an email to the firm’s customer service to tell them that you no longer want the items. Once they make the appropriate checks, they will refund the full amount of your, including shipping costs.
Cancellation of an online order before delivery, is it possible?
- You can cancel your order before it is received. You have to send an email before receiving the order to the Marypaz customer service department indicating the reason for said cancellation.
- If the brand’s customer service has not been able to manage your request on time, what you should do is reject the package to the transport agency, indicating that you have made a cancellation. The courier will take it back to the warehouses.
- They will refund your money for the items but not the shipping costs. In the event that you have not paid any shipping costs, the firm will proceed to deduct the stipulated shipping cost from the amount of the refund.
- For any other question that has to do with your do not hesitate to contact customer service.
