Buying on the official Nike website is simple and comfortable, as much as doing it in its physical stores. And not only that, but their articles, whether they are fashion, accessories or clothing for children, are so beautiful and of such good quality that we always tend to find what we are looking for, right? Now, that does not mean that we get rid of: “I’m not completely convinced”, “better another size”, “it’s a gift and it doesn’t match my style”… What to do? You must carefully read the Nike return guide that this article is prepared for you. What steps should you follow to return the brand’s sporting goods? Let’s start! 
Steps to make a return in a physical Nike store
- Whether you have bought on the Nike website, in the app or in its stores and you want to make an exchange or a return, the fastest thing you can do is go to a store. Be careful, not all of them are valid, you will have to use the store search engine on the web to find a store that does accept returns, show the item in question, attach your receipt or purchase invoice, wait for the clerk to check that everything is fine and in perfect condition and receive your money back using the same payment method you used on the day of purchase.
- If you have bought online, remember to write down your order number, the manager will tell you to show it to him! Where is? Well, on the order page and in the emails that have been sent to you regarding this purchase that you are now going to return.
- For orders paid for via PayPal, the refund will be made using a Nike Gift Card. On the other hand, you should know that if it is an order paid by cash on delivery, you will not have the facility to return it to a physical store.
How long do I have to make an exchange or a return to Nike?
The term offered by the sports brand to make an exchange or return is, with some exceptions, 30 calendar days from the date of purchase or receipt of the order. As you can see, it is much smaller than that of other brands, so be careful that you don’t get confused and lose your opportunity to change those shoes for ones of the correct size.
In the case of Nike By You shoes, you know, the personalized ones, you have a trial period of 30 days. Returns are free for Nike Members but not for guests.
What if it is an item that I bought on the Nike website? How can I return it?
For Nike Members, here’s how to return
If you are a Nike Member, that is, you have registered on the website or in the app, you can return your order free of charge. For it:
- Start your session, enter your Member profile and proceed with the return.
- Click to access the orders and select the one you want to return. Click on ‘start return’.
- Briefly indicate the reason for the return and click on ‘Send return’.
- Prints the shipping label to be generated. You can also request that it be sent to you by regular mail.
- Then, put the item(s) in their box, paste the label they provided you in a visible place and go to a post office or a Celeritas collection point to deliver your package.
If you are invited, this is how you should return an online order
If you have bought something on the Nike website but you have done it as a guest, to make a return you will have to enter with the order number and your email address.
Once you are inside, select what you want to return and click on ‘Return products’. Then you will have to follow the steps that indicate that, as you will see, they are very similar to those we have just discussed in the previous point.
Everything you need to know about returns at Nike
If the order that has been sent to my house already has a return label, can I use it?
Yes of course. Nike includes the return label in some orders so, if this is your case, you can use the same one, it is easier because you will not have to print anything at all.
The opposite may happen, that your order does not come with a return label or with a delivery note or invoice. What is this about? Well, to what you already imagine, to the initiative that many brands like Nike have in order to reduce the impact on the environment. In these cases, you will have to print your own label as well as consult your profile on the web or in the app to see the invoice in the event that you want some information about your purchase.
When will I receive my money back?
As usually happens with these things, it will take a few days to receive the refund of your money invested in the purchase. Nike stipulates a period of 5 days from when they receive the products in their warehouses, however, the time may vary depending on how each bank operates and also based on the payment method that you will use, since it will be the same through which make you the payment of your money. Count on that in any case they will send you an email so that you are informed of how the process is going.
If I haven’t received my order yet, can I make a change?
It has happened to all of us, buying an item, for example, running shoes and, the next day, wanting to make a change because it turns out that we have selected the wrong size. In this type of situation, you will have to contact the Customer Service team so that they can tell you in what stage of preparation your package is and if it is feasible to make a change or, on the contrary, you will have to wait until it arrives at home and make a return following the steps above.
And if it’s a gift…
How can I return something that was given to me from Nike.com or from the app? Very simple, you will have to send them an email or call them by phone so that they can proceed to send you a gift card for the amount of your gift ticket. What you have to do is send them back the product according to the instructions that we have seen in the previous sections.
What if it is an item with tare? How can I return these types of defective products?
If you have had the bad luck that the product you have purchased on the Nike website has a manufacturing defect or a defect, no matter how small, within a period not exceeding 30 days, you will have to choose whether to return it to a physical store or send it by mail.
If more than 30 years have passed and it turns out that you had not noticed this defect until now, you should contact Customer Service. Once the Nike team receives the product, they will proceed to refund your money or send you a new item if you have specified so.
