In this article we have set ourselves the objective that you have the best shopping experience in your favorite fashion stores, whether you like to buy in physical stores or on the Internet sitting comfortably on the sofa at home. That is why we share the return guides with you, so that you know what you should do if you have to exchange an item, what are the available terms or how you should claim if it is an item with defects or factory defects. This time it is the turn of the well-known fashion and accessories brand Zaful, be sure to read the practical return manual as well as the simple steps you must follow, they will be very helpful! 
How can I return or exchange an item that I have purchased on the Zaful website?
- It has happened to all of us more than once and it will continue to happen to us, falling in love at first sight with a garment and, when it arrives at our house, realizing that it does not fit us completely, it does not combine with what we had in mind, it was for a gift and I don’t think she’s going to like it, I’m just a tad in size and other excuses that only we understand. What can we do if in this case we have bought at Zaful and we have to make a return? Or maybe a size or color change.
- Well, the first thing you should do is request the prior return authorization, in its acronym in English RMA. To obtain said authorization, you will have to contact the company’s Customer Service by phone or through the email that you will find on its official website. It looks complicated but it is actually quite simple.
Return your package through a courier service
- Once the firm has sent you the authorization so that you can return your package with the item(s) you no longer want, you will have to follow the instructions that they will indicate in that same email and which basically are that you send them the package together with the return label that will be sent to the address provided through a courier service.
- Remember to write down the tracking number associated with your return so that you can make sure that the package is returned to the Zaful warehouse correctly.
- Once the managers receive the package at the brand’s warehouses and make the appropriate checks to make sure everything is correct, they will proceed to refund your money.
RMA or return authorization for merchandise purchased at Zaful
- Let’s see the point of the RMA, or authorization by the company so that you can make a return, in more detail.
- The time that will pass until you get a response from the brand is 24 hours. Within this period, Zaful’s Customer Service must contact you to tell you if they send you the authorization for the return.
- Once you have your answer, you must send the return package within a period of 7 days from said answer. If you look at your Zaful profile, the order/return status should show this message: ‘Waiting for a return’.
- Once they have the package in the warehouses, the message from before will change to: ‘RMA Processing’. Now it is Zaful’s turn to check that what you have sent back is correct and proceed to refund your money using the same payment method.
- The return status will change to: ‘Completed’ when the refund has been made. How long can this step take? Well, it all depends on the payment method that you used at the time of purchase, since it is the same through which Zaful will make the return. In the case of PayPal accounts: 48 hours. In the case of credit card accounts: from 7 to 14 business days, depending on how each bank operates.
Zaful requirements for returning an item
In order for Zaful to accept the return of your package and return the money you paid for it, a series of requirements must be met, note that they are very simple and logical:
- Clothing or accessories must not be worn.
- Nor should they have signs of having been washed or cleaned with a dry product.
- They must keep all the labels, as well as the original packaging in which they came, the accessories and decorations, if any.
As for what can NOT be returned to Zaful…
Zaful also specifies that the following articles or garments CANNOT be returned unless the client demonstrates that they have a defect or factory defect:
- If it is about gift cards, jewelry and underwear, you should know that they cannot be returned.
- Any garment that has been unsealed after delivery cannot be returned either.
- Articles made under specific customer specifications or those that have been personalized.
- Goods that may deteriorate or expire in a short period of time.
- Audio or video recordings, as well as sealed computer programs, cannot be returned in the event that they have been unsealed after delivery.
What is the deadline to exchange an item?
If you no longer want, for example, those jeans or that leather jacket, you have a period of 30 days from when the package has arrived at your home. It is a logical and reasonable time, just be aware so that you do not miss it.
What if the garment that has arrived at my house has a defect?
- In the event that you are unlucky enough that the item that has been sent to your home has a defect or factory defect, the size is incorrect, the product is wrong or does not correspond to what you saw on the web, What you will have to do is contact the Zaful Support Center within a maximum period of 30 days from the moment you receive your order at home.
- The company will either send you a new item or refund your money. You will also pay the return shipping costs.
