As much as you like Adidas items, especially their beautiful, excellent-quality sneakers, the model is not always right, the size, if I don’t like this, now I prefer this other, if the color doesn’t suit me and all those things so ours. The fact is that in order for you to enjoy your purchase or return the item and get your money back, you must follow a series of steps that you must read carefully.
In this article we are going to answer all your questions with the simple guide to returns in Adidas both online and in a physical store. Knowing how you should act will give you security and confidence when making your purchases again, right? And it is that what we have just explained has happened to all of us more than once, that of being super convinced that those cool shoes are for us and then changing our minds for whatever reasons. No problem! Adidas makes everything very easy, you’ll see right away!
Changes and returns in physical Adidas store
- To return, for example, some shoes that you bought at an official Adidas physical store, all you have to do is return to that same store, show your purchase receipt, indicate why you want to return them and wait for the person in charge to review the order. article and get your money back, it couldn’t be easier.
- The term you have is 100 days from the date of purchase, only 14 days for exclusive products such as the YEEZY shoe. There is no valid excuse to say that you have not had time, right?
- What happens with the orders that you have collected in a physical store? Imagine that you have bought an item on the web, you have picked it up in the store and now you want to return it, what do you have to do? You can either leave it at the store if you just realized that it was not what you expected or, if you have already taken it home, return it (don’t forget the purchase receipt) at one of the Adidas stores in the same country in which you made the purchase.
Purchases in the Adidas online store, steps to make a return
You have 100 days from the date of purchase to return an item that you have purchased on the official Adidas website, the same as before, 14 days in the case of products such as the YEEZY shoe. In order for the return to be carried out, you must take into account…
- The item must be in perfect condition and in its original packaging.
- In the case of clothing, these must have all the labels as they were received.
- The accessories must have the elements of the original packaging.
- The footwear must be returned in its original box.
Let’s see the steps to follow to make a return of an item that you have bought in the Adidas online store.
- Fill in the form that you will find in the package
To get started, fill out the return form that is included in the box. Right there you will have to detail the reasons for the return, put it in the package and close it. If you can’t find the return form and free postage label (you have to stick it on top of the original package label) you can print one on the ‘Status of your order’ page.
Write down the tracking number that is on the return label so you can see how everything is going and when they receive it at the warehouses.
- Send your package back
You will have to take your package to the collection point of the UPS courier service that Adidas makes available to customers. Look on the web which one corresponds to you.
- In the event that you want them to take care of home collection…
If you prefer that a courier pick up your package at your address, you will have to pay the corresponding surcharge to the courier company. Enter the website to schedule the day and time of collection and see the details of the expenses.
What items can NOT be returned to the Adidas firm?
As we see in the Adidas Return Policy, it cannot be returned…
- Personalized products have been developed exclusively for the client. They can only be returned if it has a manufacturing defect.
- Exclusive items like the Yeezy collection.
What if I want to exchange for another size at Adidas?
- Very simple, start your session, click on ‘Free size change’, choose the same item but in the correct size and confirm your order change.
- Next, print the return label as we have indicated before and deliver it within 7 days so that your request for a size change is not cancelled, now you just have to wait for the new package to arrive.
- Remember that this type of change can only be made for another size, if you want another model you must make the return and a new purchase from the beginning.
How much will it cost me to return an item at Adidas?
As we have said before, if you use the Adidas courier service, you will not have to pay any return shipping costs or expenses. Regarding the shipping costs that you paid at the time, they will return it to you except in these cases:
- If you are going to return only one item of your entire order.
- If you selected express delivery. In this case, they will refund the amount corresponding to standard shipping.
When will I receive my money back from Adidas?
Let’s see, the package will take between 3 and 5 days to arrive at Adidas warehouses, once there they will do the appropriate checks, this usually takes a couple of days. From there they will send you a confirmation email. The term for the refund is about 14 days, keep in mind that it may vary a little depending on how your bank operates. They will always use the same payment method that you used at the time of purchase.
Adidas items ordered in a physical store that are delivered to your home
- When you go to buy at a physical Adidas store, but you don’t find what you are looking for, you have the option of having one of the sellers place the order online, which you will receive at your home after a few days. In this case, how would the return be made?
- The Return Policy of the sports firm stipulates that products ordered in store and received at home in a physical store cannot be returned. What you can do is return the items you do not want as if it were a normal return, that is, you must follow the steps we have seen before and send your package back through the Adidas courier service.
- We have reached the end of the guide for changes and returns to Adidas both in physical store and online, we hope it has been helpful!
